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EXCLUSIVE EXECUTIVE COMMUNITY

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Balancing Customer Obsession With Healthy Boundaries

calendar-2 FEBRUARY 9th

clock-2 11AM EST/4PM GMT

Join our Executive Roundtable where we will discuss sharing the love between our product, organization, and customers.

REQUEST AN INVITE

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You Should Do Anything for (customer) Love. But You Shouldn’t Do That

OK, we’re going to be controversial here.

The customer is NOT always right.

And if the customer isn’t always right, then saying “How high!?” when they tell us to jump isn’t only ruinous to scaling your success and support organizations; it’s also doing a disservice to customers.

So how do you balance catering to customers’ needs and being a customer-obsessed brand with drawing mutually beneficial boundaries? How can you improve customers’ experiences without having to scale your investment in resources?

REQUEST AN INVITE

What's up for discussion?

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Where can you improve customer effort scores across their journey in a scalable way?
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How can you differentiate between going the extra mile - and going too far?
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How can you say no the right way to reinforce your position as a trusted advisor?

Join The Community

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