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EXCLUSIVE EXECUTIVE COMMUNITY

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CX Diagnostics: Measuring Customer Experience and Health

calendar-2 DECEMBER 8th

clock-2 11AM EST/4PM GMT

Join our Executive Roundtable where we explore how to measure your customers' experience and health.

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CX Diagnostics: Measuring Customer Experience and Health

Get your proverbial thermometers out - it’s time to measure customer health!

When it comes to churn, diagnosis can be hard. Sure we have those emergency cases where customers are showing debilitating signals of poor health. But some of the most dangerous cases are the insipid ones - where churn catches us unaware and unprepared.

We all know that preventive care has the biggest impact on health outcomes. But if we don’t have a robust, specialized system in place to monitor the right indicators, sometimes we can leave it too late. Measuring customer experience is particularly hard - most companies use a range of diagnostic metrics and still feel like their results come back inconclusive.

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What's up for discussion?

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Which metrics can help you effectively measure CX outcomes?
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How are leading executives taking proactive steps to cure poor customer health?
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How can you engage other stakeholders around meaningful metrics?

Join The Community

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Why our community attends

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Mitek Systems

VP Global Head of Customer Success & Support

“This felt like a customer success leader's support group!”

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Gainsight

Director of Customer Success

"These sessions are always great to hear some of the challenges others are facing."

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Snow Software

Head of Customer Success

“This is my second roundtable. They are really valuable to network with other CS leaders.”

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