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The Zoomin Newsletter
August  2016

The Zoomin Newsletter

Welcome to the August 2016 Edition of the Zoomin Newsletter!

Inside you’ll find a rundown of the month’s most important insights and advice, including: how to ensure your Support Agents are the first – not the last – point of customer contact, how to make your knowledge portal an asset instead of a threat, how to deliver consistent content experiences,how to solve the product content puzzle, and the secret to exceptional content experiences.



Support Agents: Your First – or Last -- Line of Contact?

Support Agents are often your first line of contact for customers. But they can be your last line of contact as well – which happens when customers don’t rapidly get the information they want. Read our new article and discover how to keep your Support Agents from getting stressed out, and your customers from heading for the exit.


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Is Your Knowledge Portal an Asset or Threat?

You’ve spent a lot of money, time and other resources on your corporate knowledge portal. But despite your investments and efforts, you could be doing the one thing that customers can’t stand: delivering inconsistent content! Read our new article and learn how to ensure that your knowledge portal works for your organization as a valuable asset – instead of undermines it as an unexpected threat.

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Wrangle Up Some Consistent Content

We’re thrilled to share that an article by our VP of Marketing Hilee Avrahami has been published by The Content Wrangler! Hilee’s article reveals the obstacles that prevent organizations from delivering consistent content experiences – and more importantly, how to overcome them strategically and efficiently.

Read Now
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Connect with us today and share with your colleagues.We always post our latest news and updates on our social channels.

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Sign-Up for Webinar 3!

If you missed parts 1 and 2 of the above-noted webinar series, don’t worry: you still have time to sign-up for webinar 3, which will take place on August 9 at 12:00pm (Eastern Daylight Time/-4 GMT). Join Joe Gelb and Scott Abel as they discuss automating the presentation of content, and why successful dynamic delivery must effectively separate content from its formatting information

Register Today!


The Secret to Exceptional Content Experiences

Today’s customers aren’t settling for conventional, ordinary content. They want exceptional experiences that combine dynamic delivery, instant access, intuitive search, and multi-device compatibility. In part 2 of this 3-part webinar series Joe Gelb, Scott Abel and Joe Gollner discuss why an enterprise-grade dynamic delivery platform is the foundation that organizations need to deliver exceptional content experiences across all touchpoints

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Zoomin at CIDM Best Practices

Zoomin will be presenting two interactive sessions at the upcoming CIDM Best Practices in Santa Fe, New Mexico from September 12-14, 2016. First up will be our President Joe Gelb, who will present: “The Internet of Things: Extending Automated and Triggered Help Content to your Customers and your Service Personnel.” Next up will be our CEO Gal Oron, who will be joined by Sharon Fingold, Senior Program Manager at ServiceNow as they present “The ServiceNow Story: Modernizing and Transforming.

Meet Us There


Zoomin at IXIASoft User Group Conference

The Zoomin team is also heading to Toronto, Canada to participate in IXIASoft’s User Group Conference on September 28-30, 2016. The conference is an opportunity for IXIASOFT customers, partners, and team members to get together and share their knowledge and experiences working with DITA, and IXIASoft’s class-leading solution DITA CMS.  

Meet Us There
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