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The Zoomin Newsletter
June 2016
 

The Zoomin Newsletter is LIVE!

Welcome to the first edition of the Zoomin newsletter! In each edition, you’ll get updates on what’s new and exciting here at Zoomin, including events, webinars, conference dates and more. You’ll also get advice, tips, strategies and insights from the world of product documentation - so that you can stay ahead of the curve.

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News
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Is Your Knowledge Portal Designed to Succeed?

A whopping 2.5 QUINTILLION bytes of data is created daily, and much of it is pouring into knowledge portals. However, some knowledge portals are far more effective and successful than others. In this article written exclusively for Zoomin, Eeshita Grover, Cisco’s Senior Manager of Technical Communications and Content Strategy, reveals the two critical aspects that must come into play when designing a successful knowledge portal.
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Customers Don’t Want Documents: They Want Answers

When RSA’s Kevin Kyle and Andrea Taylor recently took the stage at JiveWorld16, something remarkable happened that folks have been buzzing about ever since. In less than an hour, the two renowned experts revealed how companies can stop pushing out documents, and instead deliver what customers need and expect: answers! 

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Webinars
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Upcoming Webinar 
Delivery: The Misunderstood Piece of the Product Content Puzzle

Join us on June 21st at 10 AM PST for a joint webinar with Zoomin’s Joe Gelb, The Content Wrangler, Scott Abel, and Chief Knowledge Officer at Scroll UK, Rahel Anne Bailie. Part one of a three-part series on content delivery kicks off with a discussion about what delivery is, where it fits, why it’s important and how it works. Register today and discover how some forward-thinking organizations leverage the power of dynamic content delivery
REGISTER TODAY!
 

Webinar
The Internet of Things

Extending Automated & Triggered Help Content to Customers & Service Personnel

In this complimentary on-demand webinar, Zoomin’s VP of Product Management Hannan Saltzman explores how to create adaptive decision workflows as a part of documentation, trigger the right workflow at the right time based on device information, and serve the workflow to customers through web or mobile applications.

WATCH NOW!
Events

Zoomin Rocks STC Anaheim 2016!

The Zoomin team had a blast at STC Anaheim STC! In addition to exhibiting our solutions to industry experts and peers, we presented in two sessions. Learn more about the event here.

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Zoomin is Heading to the Emerald Isle!

The Zoomin Team is heading to LavaCon from June 5-7, 2016 in Dublin, Ireland! LavaCon is a gathering place for content strategists, content engineers, documentation managers, and other content professionals.

At the event, Zoomin’s CEO Gal Oron will be joined by Aternity Inc.’s Documentation Manager Lawrence Orin to discuss how companies can create modernize structured documentation in a streamlined online portal, use journalism and SEO principles to optimize structure content search, and use the same portal as a hub for online SME collaboration. If you’re heading to LavaCon, be sure to visit us at our booth!

MEET US THERE
 

Zoomin Explores IoT @ Information Technology 2016

Connect with the Zoomin team at Information Technology 2016, which is all about designing intelligent content and enterprise information. 

At the event, Zoomin’s President Joe Gelb will explore how connected devices in the age of IoT have opened up a whole new way of supporting customers. As a result, companies need to leverage real-time device information to deliver immediate diagnosis and troubleshooting walkthroughs before customers even notice that a problem exists.

MEET US THERE
 
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