The Speakers

Seth Park

Seth Park

Solutions
Architect
Patricia Burrows

Patricia Burrows

Director, Information Development
Billy Cook

Billy Cook

Director, Knowledge Management
Host - Tom

Tom DeBeauchamp

Customer Success Manager

Seize technical content’s potential to reduce your company’s support costs

Technical content can be a key asset, helping to slash support costs and lower support teams’ workload. Although it sometimes goes undercover, technical documentation has the secret codebook to share knowledge between customer-facing teams. 

It’s not an Enigma - The impact of an effective product content portal is undeniable, allowing your company to help a larger number of customers, at the same time, at a much lower cost. 

It’s time to use your secret source of information and demonstrate the value of your docs portal.

Join us for a great discussion and live Q&A and walk away knowing:

  • Why an effective product content portal is critical to reducing support costs
  • How product content can reduce the number of repetitive questions in the support rep queue?
  • How to make support work less demoralizing and free agents up to handle more complex requests?

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Join us if you...

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Want to optimize internal resources to cut customer support costs
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Want to develop cross-functional collaborations with customer-facing teams
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Want to scale your content value, resources, and performance

Are you ready to unleash your technical content to cut support costs?

Join us on Tuesday, June 7th 12 PM EST / 5 PM GMT, for a live conversation and Q&A, to learn from our guest speakers how they build collaboration between tech comm and support teams and demonstrate the impact of their work to reduce costs and churn, and how to measure success. Learn firsthand everything you need to boost your team’s impact from market-leading companies!

 

About the Speakers

Speakers at previous Zoomin events include:

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