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The Zoomin Newsletter
September 2017
 
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Welcome to Zoomin Newsletter

Welcome to the September 2017 Edition of the Zoomin Newsletter!

We are way past the half of 2017 but the Zoomin team still has a lot in store for you. Join us at the CIDM Best Practices Conference this month in Vermont. We will discuss how to successfully manage documentation in an M&A environment, and also join a panel discussion on innovation in technology. We are also excited to share a video on how you can extend the reach of your product documentation.

As we approach the last quarter of the year, do check out the contents of our September newsletter. Be sure to read on!

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Industry News
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Zoomin at CIDM Best Practices Conference, September 11-13, 2017, Burlington, VT

Zoomin will be participating at the CIDM Best Practices Conference, the premier annual conference for managers of information development. Our President and Head of Business Development, Joe Gelb will discuss: "Survival Guide for Upcoming M&A” on Tuesday, September 12, 4:00 pm. The presentation will explain how to successfully manage documentation in an M&A environment.
In 15 minutes, you will learn how to provide consistent online format, faceted search, and personalized accessibility to all your technical content, from DITA or any other source, with taxonomy as a key ingredient.
See how to capture delicious analytics, feedback, ratings and drive increased customer interactions with your brand.

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New Insights
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Why do Good Companies have Bad Product Documentation?

Companies invest a significant amount of resources to improve customer experience and boost NPS. While customer success has many facets, it is a fact that many companies have poor product documentation that frustrates customers. But there is a silver lining - they are just not aware of the six fundamental errors of product documentation.
Acknowledging and solving these errors offers a huge opportunity that transforms product documents from expense into profitable assets.

Read Them Here!
 
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5 Ways to Ensure Dynamic Publishing System User Adoption

A dynamic publishing system needs to close two gaps for it to work: the obvious one with customers and the overlooked one with employees.  The default for many companies is to adopt a customer-centric approach to every strategy or initiative, and employees are often overlooked in the process—while they play a crucial role in its success. There are five ways to ensure that user adoption for a dynamic publishing system closes the gap with both customers and employees.

Find Out Now!
 
Zoomin Education
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The New Zoomin Docs Video

Discover how you can give your customers easy and personalized access to the answers they need from any location or device.

With Zoomin Docs, you can extend the reach of your product documentation. Provide customers with a single portal that moves your content from a world of documents to a world of answers.

Watch the video and learn how.

Watch Video
 
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Stay in the loop on the latest advice, insight and news – connect with us on Slideshare, LinkedIn and Twitter

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